Cancellation & Refund Policy
This policy applies to payments made to Sajkin Technologies for our software and services.
1. Subscription cancellation
You can cancel your monthly subscription at any time by emailing basir@sajkin.com or calling +91 89062 07008. Cancellation takes effect at the end of the current billing month; you keep access until then. We do not charge for the following month after a valid cancellation.
2. Subscription refunds
Monthly subscription fees already paid for the current month are not refundable, except where the services were unavailable for a significant part of the month due to our fault, in which case we will refund or credit a proportionate amount.
3. Setup and onboarding fees
If you cancel before setup work has started, the setup fee is refunded in full. If you cancel after setup has started but before your account goes live, we refund the setup fee minus the value of work already completed, as stated in your quote. Once your account is live, the setup fee is not refundable.
4. Domain registration
Domain registration fees paid to registries are non-refundable once the domain has been registered.
5. Duplicate or failed payments
If you are charged twice or a payment fails but money is debited, contact us with the transaction details and we will refund the excess amount in full.
6. Refund timeline
Approved refunds are processed within 7 working days to the original payment method. Depending on your bank, it may take a further 5–7 working days to reflect.
7. Passenger ticket refunds
Bus tickets booked through an operator's website are sold by that bus operator. Ticket cancellations and refunds follow the operator's own cancellation policy, shown at the time of booking; passengers should contact the operator.
8. Contact
basir@sajkin.com · +91 89062 07008 · Ward No 12, Kasba Egra, Egra, Purba Medinipur, West Bengal 721429, India